Frequently Asked Questions
Start by sending Nova Stone an email with rough dimensions of your countertop layout, and an idea of the stone color/pattern you are looking for. Or, stop by our showroom to take a look at some stone samples and be assisted by our knowledgeable sales associates.
Yes! Located at 64 Ferris Drive, North Bay, ON.
Template dates are almost always available whenever your cabinets are ready to be measured. 3 - 10 business days after Templating for Installation.
If you have existing countertops, have them cleared with all obstructions out of the Templator’s way. If you are getting new cabinets, have them all completely installed; have your new sink on-site for our Templator to take back to the shop with him, and have all appliances on-site.
Yes.
Yes.
Yes, if it is a new kitchen, or a small backsplash. If it is an existing kitchen with full-height backsplashes, Nova Stone will need to make two separate template and installation trips.
Please see our Care & Maintenance page.
It is recommended to seal natural stone every 1 - 5 years, depending on the type of stone, and your everyday use of the stone.
First, take a look at our Care & Maintenance page, if you are still wondering what to do, give us a call or send us an email.
Have all new appliances on site, faucets and any accessories that holes are needed for (soap dispenser for example) in the correct spot/rooms, and have areas cleared of any obstructions for that could get in the Installation Crew's way.
The client is to remove the old countertops, or hire a contractor to do so. Nova Stone will remove your old countertops for an additional service fee, which you can inquire about during the quoting process.
Ask Nova Stone if you have questions about your new sink.
Yes.
Yes, sink installation is always included in your price.
Yes, in order to ensure everything fits correctly.